Intech Systems’ Technical department is able to provide full range of technical service and support to our customers for all the hardware and software products that we supply. The Professional Services covers:

Project Management

Planning

Having great experience in developing, implementing and managing big projects, Intech Systems can set your supply chain management system in an effective way. For large projects we assign a project manager who becomes a member of the client project team. The project manager is in charge of project planning and implementation stages.

Organizing

The success of your project depends on the quality of organizing the relevant personnel and resources to implement an RF installation or DSD project on a timely manner. Intech Systems can provide on a timely manner demo units for testing, advise you on the project stages and when equipment will be delivered and how the roll can be implemented.

Evaluation & Design

Our specialists can make software and hardware evaluation and design the RF or RFID networks.  

Radio & RFID Site-survey

Intech Systems has many years of experience in carrying out radio site survey at the customer's location where the RF equipment will operate. The site-survey helps to determine the optimal places, quantity and configuration for wireless access points. Also it helps to eliminate environmental effects.  

System installing and running

Our specialists are able to install all the various components of your RF, RFID, networks and computers and they will configure and test these devices. Then they run the system to verify that all the equipment is running optimally.

Training

Customer training focuses on the needs of users, their supervisors and IT personnel involved in implementing and managing the AIDC installation.

Service support

Intech Systems provides comprehensive service support including:

• Normal and extended Service Contracts - Repair Services provide repair alternatives to Service Contracts for Intermec data collection equipment.
• Equipment Maintenance at customer’s site - SiteCare provides for periodic on site monitoring (Site survey & Site visit) and preventative maintenance of a customer’s critical data collection devices.
• Telephone and E-mail support.

Accredited Repair Centre

Intech Systems has a fully fledged Technical Support department which is capable of providing Technical and Service support to our customers. Intech Systems is an Accredited Intermec Global Services Partner (IGSP) which gives it the capability to do all warranty and after warranty repair and maintenance service in-house in the Moscow Service centre.

IGSP Accreditation

An IGSP accredited partner is able to provide the same level of service support as Intermec Technologies i.e. all warranty repairs and post warranty repairs will be carried out by Intermec trained and certified professionals. Each year 2 Intech Systems’ engineers attend service training conducted by Intermec. This is mandatory to keep the IGSP status.

As an IGSP Intech Systems has to also own a Text Fixture supplied by Intermec Technologies. The Text Fixture allows us to diagnose the problems in any Intermec mobile device, printer or scanner. The Test Fixture also allows us to repair, reinstall firmware and MAC address to factory settings or last version. All repaired equipment will then labeled using a resolution (400dpi) barcode printer with the most current information and barcode.

Intech Systems also has a large variety of spare parts stock for various equipments and this allows for quick repair turnaround time.

Overall for our customer this translates to quality repair done on time and at the lowest possible cost.

Warranty

Most of our equipment carries a 1 year manufacturer's warranty. If required we can provide extended warranty up to 3 years. As an Authorised Service Centre we can provide warranty services from our service centre in Moscow. We also offer maintenance, repair, software flashing and configuring. For out of warranty equipment we provide maintenance contracts suitable to our customers’ needs. While repairing, we use only original spare parts from device manufacturers.